FAQ'S

1. What is Try Nomelux? Try Nomelux is an Australia-based e-commerce store specializing in premium furniture products. We are committed to providing high-quality, stylish, and functional furniture pieces that bring elegance and comfort to your home. Our curated selection caters to various tastes and preferences, ensuring that every customer finds something perfect for their space.

2. Where is Try Nomelux located? Our business is proudly located at: 153 Lygon St, Brunswick East VIC 3057, Australia.

This central location allows us to efficiently serve our Australian customers with reliable delivery services and top-notch customer support.

3. What are your business hours? We operate during the following hours:

  • Monday to Friday: 08:00 AM - 05:00 PM

Feel free to reach out to us during these hours for any inquiries, and our dedicated customer support team will be happy to assist you.

4. Do you ship internationally? At this time, Try Nomelux exclusively ships within Australia. This focus allows us to provide fast and free shipping while ensuring top-notch service tailored to our local customers.
5. What are your shipping costs? We believe in simplicity and customer satisfaction, which is why we offer free shipping on all orders within Australia. With no hidden fees or additional charges, our "Free Shipping" method ensures a seamless shopping experience.
6. How long does delivery take? Our delivery process is as follows:

  • Processing Time: Orders are processed within 1-2 business days.

  • Transit Time: Shipping takes 5-10 business days.

  • Total Delivery Time: The overall delivery timeframe is 6-12 business days.

Orders placed before 05:00 PM will be processed the same day. Please note that delivery times may vary slightly depending on your location within Australia.

7. What is your return policy? We want you to shop with confidence. Here is our return policy:

  • Returns are accepted within 30 days of purchase.

  • If you placed the wrong order, the return shipping cost will be your responsibility.

  • Once we receive the returned item, our team will process it within 10 days.

For more details, or if you need assistance with a return, please contact us at support@trynomelux.com.

8. How can I contact Try Nomelux? We’re here to help! You can contact us through the following channels:

Our team is available during business hours to assist with any questions or concerns you may have.

9. What should I do if my order arrives damaged? We take great care to ensure your items arrive in perfect condition. However, if your order arrives damaged:

  • Contact us immediately at support@trynomelux.com.

  • Include your order details and clear photos of the damage.

Our team will review your case promptly and provide a resolution, which may include a replacement or refund.

10. Can I cancel or modify my order? We understand that sometimes plans change. Orders can be canceled or modified as long as they have not yet been processed. To request changes:

  • Contact us as soon as possible at support@trynomelux.com.

  • Include your order number and the changes you would like to make.

We will do our best to accommodate your request.

11. Do you offer assembly services? Currently, we do not provide assembly services. However, many of our furniture pieces are designed for easy assembly and come with detailed instructions to help you set them up with ease.
12. How can I track my order? Tracking your order is simple:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • Use the tracking number to monitor your delivery status via the provided link.

If you encounter any issues, feel free to contact us for assistance.

13. What payment methods do you accept? We accept a variety of payment methods to make your shopping experience convenient:

  • Visa
    Master Card
    AMEX (American Express)
    Apple Pay
    Pay Pal 
    Google Pay

Your payment details are securely processed to ensure a safe transaction.

14. Is my personal information secure? Absolutely. We prioritize your privacy and security. Our website uses advanced encryption and security protocols to protect your personal and payment information. For more details, you can review our Privacy Policy.
15. What makes Try Nomelux unique? At Try Nomelux, we stand out for our:

  • Premium Quality: We source the finest materials to craft durable and stylish furniture.

  • Customer Focus: Our free shipping and easy return policies prioritize your convenience.

  • Local Expertise: Being Australia-based, we understand and cater to the needs of our local customers.

We’re dedicated to helping you create a beautiful, functional space you’ll love.